FAQS

Questions and Answers On All Things Bèlla

As part of our ongoing commitment to provide customers with exceptional service, we’re here to answer all of your questions. Check out our frequently asked questions, and see if the answer you’re looking for is there. If you feel that you need further information, get in touch with us and one of our representatives will gladly assist you.

ARE YOUR PRODUCTS REALLY HANDMADE?

Yes! All our products are hand-crafted in micro-batches in at our artisan skin lab in Salt Lab City, Utah by a Licensed Master Aesthetician.

ARE YOUR PRODUCTS ORGANIC?

We use USDA certified organic ingredients whenever possible, denoted by an asterisk (*) on our labels and website. Because many of our ingredients are sourced from small farms, even ingredients not listed as organic can still be organic, but not have the expensive certification required to obtain that USDA-certified organic status. We use safe, high-quality ingredients and consider many factors when choosing them, such as being farmed sustainably, free of harmful preservative, and without potential contamination in the supply chain. In some cases, these factors outweigh organic certifications in order to guarantee ingredients safety for both human and environmental health.
Our products themselves are not certified organic. But, one day, we would love to become a certified organic company. 

HOW LONG DOES YOUR PRODUCTS LAST?

Our products have a shelf life of up to 6 -12 months. Depending on the product. Each product has a shelf life symbol on the label to let you know how long it will last from the time is opened. 
 

DO YOUR PRODUCTS CONTAIN ALCOHOL?

It's important to discern the two types of alcohol: 'bad' alcohol (such as alcohol denat, isopropyl and ethanol) and 'good' alcohol (fatty alcohol cetyl and cetearyl.) The alcohol used in our products are organic and used in small amounts as an emulsifier, stabilizer, and preservatives. 

ARE YOUR PRODUCTS NUT FREE?

All our formulations are peanut-free. Nevertheless, we cannot guarantee that any of our products or ingredients were processed in a peanut or nut free facility. Research has shown that most individuals with a tree or ground nut allergies can often tolerate shea butter and coconut oils, as these are not part of the tree and ground-nut family. For individuals with any severe nut allergies, we strongly advise that you consult your doctor or allergist and conduct a patch test before using any new product.

WHERE DO YOU SOURCE YOUR INGREDIENTS AND MATERIALS FROM?

100% sustainable, our ingredients are sourced from farms and factories within the United States and some over seas. 

IS IT NORMAL TO BREAKOUT WHEN STARTING THE PRODUCTS?

Yes, sometimes you can. Anything that is introduced "new" to your skin such as the potency of natural ingredients or an increase in exfoliation has the potential to bring out exisiting congestion to the surface. This does not last long.

HOW CAN I FIGURE OUT WHICH PRODUCTS ARE RIGHT FOR ME?

We are always here to help via chat on our social media platforms! Additionally, you can connect with us by email at inquires.bellaskin@gmail.com or submitting a message on our website under "Get in Touch". A member of our team will respond back between 9:00am-5:00pm Monday-Friday (MST)
 

WHY ARE YOUR CLAY MASK POWDER?

Our Skinsthetics by BLB include our Bèlla Signature pre-mixed & customizable clay masks are in powder formula are meant to put control back in your hands - unlike most mask, with powdered face mask you are in control of what gets applied on your skin. Plus, your skin can change almost every single day, so you should treat it differently every day according to how it's doing. With a powder mask, you can change the additives according to that day. 

Powder mask may feel like a bit of added effort, but it's worth it!  "We prefer to make our masks in dry powdered form for a few reasons," says Creator and Founder, Lidia 
"First, upon activating your mask, you're unleashing all the benefits the ingredients have to offer each time you use it. This safeguards the potency of each ingredient and ensures they won't degrade over time. Second, dry masks don't need an added preservative, which means each ingredient has a purpose and benefit to your skin. Lastly, our masks are easily customizable by simply changing up what you choose to activate them with - for our pre-mixed clay masks or from our customizable line - you can, for example add water, yogurt, honey, aloe vera juice or our Bèlla Oil blends and Bèlla Floral Hydrosols add a beautiful skin benefits as well - allowing the product to address multiple skin care conditions and skin types." 
 

HOW SHOULD I STORE MY PRODUCTS?

To maximize the shelf life of your products, store them in a cool, dry place away from direct sunlight, heat, humidity, and excess moisture.

CAN I CANCEL OR MODIFY MY ORDER AFTER I PLACED IT?